Terms of Service

Last updated: 2026-06-13

Terms of Service

Last updated: 13 June 2026

Please read these Terms of Service ("Terms") carefully before using SOSH. By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Parties and acceptance

These Terms form a legally binding agreement between [LEGAL ENTITY], a company incorporated under the laws of Portugal ("SOSH", "we", "us", or "our"), and the legal entity or individual acting in a business capacity that creates an account ("you" or "Customer").

Acceptance occurs when you: (a) click "I agree" or a similar button, (b) create an account, or (c) use the Service. If you are accepting on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.

2. The Service

SOSH is an AI-powered social media management platform that helps B2B businesses plan, generate, review, and publish content across social media platforms. Key functions include: campaign management, AI-assisted post generation, human-review and approval workflow, scheduled publishing to connected social accounts, and post performance analytics.

SOSH connects to social platforms (LinkedIn, X, Instagram, Facebook, Threads) through OAuth authorisation that you initiate and control. All content is published only after you review and approve it.

We may update, improve, or discontinue features of the Service. Material reductions in functionality will be communicated with at least 30 days' notice.

3. Eligibility

To use SOSH you must:

• Be at least 18 years old;
• Use a work email address (free consumer email providers such as gmail.com, outlook.com, and equivalents are not accepted at registration);
• Act in a business or professional capacity, not as a consumer; and
• Comply with all applicable laws in your jurisdiction.

SOSH is a B2B service. EU consumer protection rights and consumer-oriented withdrawal rights do not apply.

4. Account, authentication, and security

You must register an account to use the Service. You are responsible for:

• Providing accurate, current information at registration;
• Maintaining the confidentiality of your credentials;
• All activity that occurs under your account; and
• Notifying us promptly at support@sosh.app if you suspect unauthorised access.

We are not liable for losses caused by unauthorised account access where you have failed to take reasonable security precautions. We may suspend or terminate accounts that show signs of compromise or abuse.

5. Subscriptions, billing, trial, cancellation, and refunds

Trial. New accounts receive a 14-day free trial. A payment card is required to start the trial. The trial clock starts when you connect your first social account. During the trial you may create one campaign and generate up to 50 posts. After the trial, your card is charged for the plan you selected unless you cancel before trial end.

Subscriptions. SOSH is offered on a monthly subscription basis. Current plans and pricing are published at sosh.app/pricing. We may change pricing with 30 days' advance notice; existing subscribers are unaffected until their next renewal after the notice period.

Billing. Fees are charged monthly in advance to the payment method on file. Invoices are provided via email and your billing portal. All amounts are in EUR and exclusive of applicable taxes.

Cancellation. You may cancel at any time via Settings → Billing → Cancel. Cancellation takes effect at the end of the current billing period; access continues until that date.

Refunds. All fees are non-refundable. We do not offer pro-rata refunds for unused portions of a billing period.

Payment failure. If a payment fails, we will retry the card and notify you by email. If payment remains outstanding after 7 days, we may suspend access. Access is restored promptly upon payment. Accounts unpaid for more than 30 days may be terminated.

6. Customer content and licence

"Customer Content" means all text, data, images, campaign information, and other materials that you upload, input, or submit to the Service, including brand voice information, campaign briefs, post copy, and feedback.

You own your Customer Content. We claim no ownership over it.

Licence you grant us. You grant [LEGAL ENTITY] a limited, non-exclusive, worldwide, royalty-free licence to use, copy, store, transmit, and process your Customer Content solely as necessary to provide and improve the Service for you. This licence ends when you delete the content or terminate your account, except where retention is required by law.

Your responsibility. You represent and warrant that you have all rights necessary to provide the Customer Content, that it does not infringe any third-party rights, and that it complies with applicable law and these Terms.

7. AI-generated outputs

The Service uses AI to generate post drafts, hashtag suggestions, and brand voice analyses ("AI Outputs"). Regarding AI Outputs:

• You own the AI Outputs generated for your account, subject to the terms of the underlying AI provider (Anthropic PBC) governing use of their API.
• Similarity. AI Outputs may be similar to content generated for other customers. We do not warrant that outputs are unique.
• No accuracy warranty. AI Outputs may contain errors or content that does not reflect your brand. You are responsible for reviewing all AI-generated content before approving it for publication.
• Your responsibility. You are responsible for ensuring that published content complies with applicable law, platform terms, and your own obligations.

8. Acceptable use

You may not use the Service to:

• Post content that is unlawful, defamatory, obscene, harassing, or fraudulent;
• Engage in spam, unsolicited bulk messaging, or coordinated inauthentic behaviour on any social platform;
• Violate the terms of service of any connected social platform;
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity;
• Distribute malware, phishing content, or other harmful code;
• Circumvent, disable, or interfere with security features of the Service;
• Reverse-engineer, decompile, or attempt to extract the source code of the Service;
• Access the Service by automated means except through our documented API; or
• Resell, sublicense, or transfer access to the Service without our written consent.

We may suspend or terminate accounts that violate these restrictions without prior notice where necessary to protect the Service or third parties.

9. Third-party platforms

SOSH connects to social platforms (LinkedIn and X) via the platforms' official OAuth and APIs. You authorise SOSH to publish content on your behalf when you connect a social account. SOSH is not affiliated with these platforms; you remain bound by their terms of service. We are not responsible for actions taken by these platforms, including content removal, account suspension, or API access changes.

• Your responsibility. You are responsible for maintaining your accounts on those platforms in good standing and complying with their terms and content policies.
• Rate limits. Social platforms impose API rate limits. Publishing may be delayed or refused if limits are reached. We will notify you of publishing failures via the dashboard.
• Platform changes. Social platforms change their APIs and permissions. We cannot guarantee uninterrupted access to any specific platform feature.
• Publishing scope. At the date of these Terms, publishing is supported for LinkedIn and X. Instagram, Facebook, and Threads account connection is supported; publishing to those platforms is pending additional platform approvals.

10. Intellectual property

SOSH's IP. [LEGAL ENTITY] retains all rights in the Service, including its software, design, trademarks, and documentation. These Terms do not transfer any ownership of the Service to you.

Your IP. You retain all rights in your Customer Content and AI Outputs (subject to §7). These Terms do not transfer any ownership of your content to [LEGAL ENTITY].

Feedback. If you provide suggestions or feedback about the Service, you grant us a perpetual, irrevocable, royalty-free licence to use that feedback without restriction or compensation.

11. Confidentiality

Each party may receive confidential information of the other in the course of their relationship. Each party agrees to: (a) hold the other's confidential information in confidence using at least the same care it uses for its own; (b) not disclose it to third parties except as required to fulfil obligations under these Terms; and (c) use it only for the purpose of the relationship under these Terms. This obligation does not apply to information that: is or becomes publicly known through no breach of these Terms; was already known to the receiving party without restriction; is independently developed; or must be disclosed by law (provided the disclosing party gives prior written notice where legally permitted).

12. Warranties and disclaimers

We warrant that: (a) we have the authority to enter into these Terms; and (b) the Service will perform materially in accordance with our published documentation.

Disclaimer. TO THE EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE, UNINTERRUPTED, OR THAT AI OUTPUTS WILL BE ACCURATE OR SUITABLE FOR ANY PARTICULAR PURPOSE.

Because SOSH is a B2B service (§3), statutory consumer warranties do not apply.

13. Limitation of liability

TO THE EXTENT PERMITTED BY APPLICABLE LAW:

• NEITHER PARTY SHALL BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS OR LOSS OF DATA, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
• [LEGAL ENTITY]'S TOTAL CUMULATIVE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE FEES YOU PAID TO US IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Exceptions. These limitations do not apply to: (a) liability for fraud or wilful misconduct (dolo); (b) death or personal injury caused by negligence; or (c) any other liability that cannot be excluded or limited under applicable Portuguese law.

14. Indemnification

By you. You will defend, indemnify, and hold [LEGAL ENTITY] and its officers, directors, employees, and agents harmless from claims, damages, losses, and expenses (including reasonable legal fees) arising out of: (a) Customer Content that infringes third-party rights or violates applicable law; (b) your breach of §8 (Acceptable Use); (c) your breach of §9 (Third-party platforms); or (d) your wilful misconduct or negligence.

By us. We will defend and hold you harmless from claims alleging that the Service, as provided by us, infringes third-party intellectual property rights, provided the claim does not arise from your use of the Service in violation of these Terms.

Procedure. The indemnified party must: (a) give prompt written notice; (b) grant the indemnifying party control of the defence; and (c) reasonably cooperate.

15. Term and termination

Term. These Terms begin when you create an account and continue for each monthly subscription period, renewing automatically until terminated.

Termination for convenience. You may terminate at any time by cancelling your subscription and ceasing use. We may terminate at any time with 30 days' written notice.

Termination for cause. Either party may terminate immediately upon written notice if the other: (a) materially breaches these Terms and fails to cure within 14 days of notice; (b) becomes insolvent or enters bankruptcy proceedings; or (c) engages in conduct that poses a security or legal risk.

Effect of termination. Upon termination: (a) your access ends; (b) we will retain your data for 30 days to allow export, then delete it in accordance with our Privacy Policy; (c) billing records are retained for the period required by law. Sections 10, 11, 13, 14, and 17 survive termination.

16. Data protection

The processing of personal data in connection with the Service is governed by our Privacy Policy (sosh.app/privacy) and, where applicable, our standard Data Processing Agreement. Where you use the Service to process personal data for which you are the Data Controller, the DPA terms (available on request at legal@sosh.app) apply and are deemed accepted upon your continued use of the Service. For the purposes of the DPA, [LEGAL ENTITY] acts as Data Processor.

17. Governing law and forum

These Terms are governed by the laws of Portugal, without regard to its conflict of law provisions. Any dispute arising out of or in connection with these Terms shall be submitted to the exclusive jurisdiction of the courts of Portugal. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

18. Changes to these Terms

We may update these Terms from time to time. For material changes, we will provide at least 30 days' advance notice by email to your registered address and by in-app notification. Your continued use of the Service after the effective date constitutes acceptance of the revised Terms. If you do not agree to a material change, you may terminate your subscription effective at the end of the current billing period. No pro-rata refund will be issued. Your access continues until the billing period ends.

19. Contact

[LEGAL ENTITY]
support@sosh.app
sosh.app